Our promise
If your order arrives damaged, arrives melted, or gets lost in transit, we'll send a free replacement or issue a full refund — whichever you prefer.
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Returns & Refunds
If something goes wrong, we'll make it right.
Our waffles are a fresh food product, so we can't accept returns of waffles in good condition. But if your order arrives damaged, arrives melted, or gets lost in transit, we'll replace it or refund it — your choice.
Damaged or melted order
Reach out within 14 days of delivery with a quick photo of the damaged box and the waffles inside. We'll review your claim and ship a replacement or process a refund within 2 business days.
Lost in transit
If your tracking hasn't updated for 7 or more business days, email us and we'll open a carrier trace. If the package is confirmed lost, we'll send a replacement or refund right away.
Why we don't accept returns
Our waffles are a fresh perishable food product. For food-safety reasons, we cannot accept returns of waffles received in good condition. If something's wrong with your order, please reach out — that's what we're here for.